Mark Smith's Analyst Perspectives

AI in Business: Hypocrisy and Opportunity

Posted by Mark Smith on Jun 6, 2018 8:17:26 AM

We now are well beyond the year depicted in 2001: A Space Odyssey, a cinematic perspective on the future of artificial intelligence in which HAL 9000, a computer, is able to simulate human behavior and control machines. Anyone reviewing the past two years of marketing around AI in the business technology industry can be forgiven for believing that we have arrived at the futuristic state Stanley Kubrick imagined. We have not.

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Topics: Analytics, business intelligence, Cloud Computing, Collaboration, data science, Internet of Things, Mobile, Big Data, Data Integration, Data Governance, Data Preparation, Information Optimization, Machine Learning, Customer Experience, Billing and Recurring Revenue, Contact Center, Customer Analytics, Customer Engagement, Customer Service, Workforce Optimization, digital technology, collaboration for business, Cybersecurity, Machine Learning and Cognitive Computing, Mobile Technology, Wearable Computing

GDPR: Business or Technology Vendors Ready or Not?

Posted by Mark Smith on May 11, 2018 8:36:25 AM

We are have arrived at the May 25, 2018 date when the European Union’s General Data Privacy Regulations (GDPR) become enforceable, following what has been a two-year transition period. Companies were given this time to put in place reasonable measures and the systems necessary to support the legislation’s wide-ranging personal data privacy requirements, which apply to any organization with more than 250 employees that serves EU citizens. While this regulation will apply in the EU, it has implications for any organization in the world that provides services involving the personal data of any EU citizen.

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Topics: Analytics, Business Intelligence, Cloud Computing, Collaboration, data science, Internet of Things, Mobile, Big Data, Data Integration, Data Governance, Data Preparation, Customer Experience, Billing and Recurring Revenue, Contact Center, Customer Analytics, Customer Engagement, digital technology, collaboration for business, Cybersecurity, Marketing, Digital Marketing, Digital Commerce, mobile marketing, Sales

Beyond Digital Transformation: Effective Technology Innovation in 2018

Posted by Mark Smith on May 7, 2018 12:55:31 AM

Advancing the potential of any business requires continuous improvement in the processes and technology that support it. Many companies have embraced attempts at a digital transformation, and it’s become a goal to which organizational resources and budgets have been dedicated around the globe.

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Topics: Analytics, Business Intelligence, Cloud Computing, Collaboration, data science, Internet of Things, Mobile, Big Data, Data Integration, Data Governance, Data Preparation, Information Optimization, Machine Learning, Customer Experience, Billing and Recurring Revenue, Contact Center, Customer Analytics, Customer Engagement, Customer Service, Workforce Optimization, digital technology, collaboration for business, Cybersecurity, Machine Learning and Cognitive Computing, Mobile Technology, Wearable Computing, Human Capital Management, Marketing, Digital Marketing, Digital Commerce, Marketing Performance Management, Pricing and Promotion Management, Product Information Management, Office of Finance, Operations & Supply Chain, Sales

Cloudera Strengthens Big Data for Business and IT

Posted by Mark Smith on Mar 30, 2017 12:56:38 AM

Cloudera provides database and enabling technology for the big data market and overall for data and information management. As my colleague David Menninger has written, the big data and information management technology markets are changing rapidly and require vendors to adapt to them. Cloudera has grown significantly over the last decade and now has approximately 1,000 customers and provides support and services in countries around the world. Its product and technology strategy is to provide a unified data management platform, Cloudera Enterprise, that can meet the data engineering and science needs for a range of analytic and operational database applications. Its primary focus is its Enterprise Data Hub, which as a data lake can handle organizations’ big data and analytical needs. As David Menninger asserts, the data lake is a safe way to invest in big data. It also helps shift the focus  away from the V’s (volume, velocity and variety) of big data to the A’s, which are analytics, awareness, anticipation and action.

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Topics: Business Intelligence, data science, Internet of Things, Big Data, Data Integration, Data Governance, Data Preparation, Information Optimization, Machine Learning, digital technology, Cybersecurity, Cognitive Computing, Analytics, Cloud Computing

Informatica Establishes Order from Information Chaos

Posted by Mark Smith on Mar 11, 2013 4:06:35 PM

I recently attended the annual Informatica analyst summit to get the latest on that company’s strategy and plans. The data integration provider offers a portfolio of information management software that supports today’s big data and information optimization needs. Informatica is busy making changes in its presentation to the market and its marketing and sales efforts. New executives, including new CMO Marge Breya, are working to communicate what is possible with Informatica’s product portfolio, and it’s more than just data integration.

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Topics: Big Data, Business Analytics, CEP, Cloud Computing, Data Governance, Data Integration, Data Management, Data Quality, Governance, Risk & Compliance (GRC), Informatica, Informatica Cloud, Information Management, Information Management (IM), IT Performance Management (ITPM), Location Intelligence, Master Data Management, MDM, Operational Intelligence, Strata+Hadoop, Business Intelligence, Salesforce.com

Pitney Bowes Advances Spectrum for Information Management

Posted by Mark Smith on Feb 12, 2013 8:24:32 AM

Managing data efficiently across the enterprise continues to be a large challenge for both business units and IT. Organizations need data supplied in a consistent format and timely manner to help manage their activities and processes, but some do not look beyond conventional approaches to improvement. Today’s large volumes of data make it more difficult to understand the relationships among data and the role of location-related data. Our 2012 benchmark research on information management found that most organizations need to advance their data initiatives and take steps to integrate them.

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Topics: Big Data, Business Analytics, Cloud Computing, Customer Performance Management (CPM), Data Governance, DG, Information Applications (IA), Information Management, Information Management (IM), IT Performance Management (ITPM), Location Intelligence, Master Data Management, MDM, Operational Performance Management (OPM), Sales Performance Management (SPM), Social Media, Business Intelligence

The Secrets to Big Data and Information Optimization Revealed in 2013 Research Agenda

Posted by Mark Smith on Jan 16, 2013 3:09:37 PM

Managing the access, storage and use of data effectively can provide businesses a competitive advantage. Last year I outlined what the big deal is in big data, as the initial focus on the volume, velocity and variety of data – what my colleague Tony Cosentino calls the three V’s – is only one small piece of how organizations should evaluate this technology. The more balanced approach is to include what he calls the three W’s – the what, so what and now what, which shifts the focus to an outcome-based view that can handle the time–to-value urgency found in business. Big data analytics can help assess the volume of data, while the velocity of data that is potentially in-motion is best handled by what we call operational intelligence. Beyond these, techniques and technology such as predictive analytics and visual discovery facilitate extracting more value from big data. Along with a wide variety of data, these tools help organizations focus on optimizing information assets. We will soon conduct benchmark research into information optimization to determine how organizations are dealing with their information today and what steps they are taking to improve. In-memory computing will surely be one of those steps, as it can significantly improve the time-to-insight equation.

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Topics: Big Data, Business Analytics, Business Collaboration, Business Mobility, CIO, Cloud Computing, Data Governance, Data Integration, Information Applications (IA), Information Management, Information Management (IM), Location Intelligence, Master Data Management, MDM, Operational Intelligence, Predictive Analytics, Product Information Management, Sales Performance Management (SPM), Workforce Performance Management (WPM), Business Intelligence

Informatica Goes Heiler for PIM and Product Information Management

Posted by Mark Smith on Oct 2, 2012 11:03:02 AM

Informatica is a Hot vendor when it comes to our Value Index for Data Integration. When it comes to meeting the business need for consistent and high-quality product information, Informatica just raised its prospects with its announced takeover of Heiler Software. Until now, Informatica has lacked a product information management (PIM) offering. Germany-based Heiler Software, whose presence has continued to grow in Europe and North America, was recently ranked as a Hot Vendor in our Value Index for Product Information Management, as you can read in our no-cost executive report. Informatica’s purchase brings complementary products together from one supplier and will help organizations provide a higher quality and volume of product information throughout business processes, and help place business, rather than IT, in the role of creating, using and sharing information.

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Topics: Business Performance Management (BPM), CIO, Customer Performance Management (CPM), Data Governance, Financial Performance Management (FPM), Information Management (IM), MDM, Operational Performance Management (OPM), PIM, Product Information Management, Sales Performance Management (SPM), Supply Chain Performance Management (SCPM)

Plumbing the Salesforce Clouds is Your Business

Posted by Mark Smith on Sep 25, 2012 11:26:54 AM

Salesforce is a global software-as-a-service (SaaS) company to be reckoned with. The swarming crowds at its Dreamforce event last week were estimated to exceed 90,000. The company is rapidly growing an ecosystem that includes Sales, Service and Marketing Clouds; Force.com for building applications; and Data.com for storing data in the cloud centrally for use across Salesforce products. It is also focusing on social computing, as I outlined at the beginning of the event. Hundreds of Salesforce partners complement and in some cases compete with the company with a large range of applications and tools available on the Salesforce AppExchange.

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Topics: Big Data, Business Analytics, Business Performance Management (BPM), CIO, Cloud Computing, Customer Performance Management (CPM), Data, Data Governance, Data Integration, data integrity, database.com, Governance, Risk & Compliance (GRC), Informatica, Information Builders, Information Management, IT Performance Management (ITPM), Master Data Management, Operational Performance Management (OPM), Sales Performance Management (SPM), Salesforce.com, SnapLogic, Social Media, Zyme Solutions, Business Intelligence, Kapow

Look Who’s Hot in Data Integration for 2012

Posted by Mark Smith on Sep 7, 2012 11:54:05 AM

Ventana Research has just released the 2012 Value Index for Data Integration, in which we evaluate the competency and maturity of vendors and products. Our firm has been researching this software category for almost a decade. Our latest benchmark research in information management found that data integration is a critical component of information management strategies, according to 55 percent of organizations. Our benchmark research on organizations using this software not only uncovers best practices and trends, but it also highlights why IT is using data integration to advance its competencies across people and processes.

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Topics: Big Data, Business Analytics, Business Collaboration, Business Mobility, Business Performance Management (BPM), Cloud Computing, Customer Performance Management (CPM), Data Governance, Data Integration, Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), IBM, Informatica, Information Applications (IA), Information Builders, Information Management, Information Management (IM), IT Performance Management (ITPM), Location Intelligence, Master Data Management, Microsoft, Operational Performance Management (OPM), Oracle, Pentaho, Sales Performance Management (SPM), SAP, SAS, SnapLogic, Social Media, Supply Chain Performance Management (SCPM), Syncsort, Talend, Workforce Performance Management (WPM)