Mark Smith's Analyst Perspectives

Use a New Generation of Business Metrics and Key Indicators That Matter Most

Posted by Ventana Research on Jul 6, 2010 2:15:26 PM

The market for business intelligence (BI) and performance management has grown as more businesses see the need to understand, optimize and align performance at all levels of employees. But while the technology has evolved to become easier to use, organizations have been slow to use it to create performance metrics and key performance indicators (KPIs). At last that is starting to change. Our benchmark research in business intelligence and performance management found that 41 percent of organizations now deploy evaluation-based performance metrics, 29 percent are assessing them and others are planning to deploy some sort of metrics in the next year.

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Topics: Business Performance Management (BPM), Key Performance Indictors, KPI, Metrics, Operational Performance Management (OPM)