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        Mark Smith's Analyst Perspectives

        Most people in business management admit that sales is more an art than a science. Organizations have long struggled to find the right mix to improve its effectiveness, and few get the most out of available technology. For many the default is still to use sales force automation (SFA) and spreadsheets to manage processes and try to increase the productivity of sales staff. In our view they should take a holistic approach to sales processes from contact to close and support everything from sales...

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        Topics: Sales, Operational Performance Management (OPM), Recurring Revenue, Sales Compensation, Sales Forecasting, Business Collaboration, Business Mobility, Cloud Computing, CRM, Customer Performance Management (CPM), SFA
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