It’s widely agreed that customer experience is now the most important dynamic for business. Any organization that wants to retain loyal and even vocal customers should do everything possible to ensure and maintain customer satisfaction. Software companies, especially those that promise to provide CRM and effective interactions across any channel at any time, should be good examples of embracing the methods they prescribe for using their products. But do they?
Topics: Cloud Computing, Customer Experience, Customer Performance Management (CPM), Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), HCM, HR, HRMS, Human Capital, Human Capital Management, Marketing, NA14, NetSuite, Operational Performance Management (OPM), Sales Performance Management (SPM), Social Media, TribeHR, Workforce Performance Management (WPM), Zach Nelson
TribeHR has brought to market an HR application suite that uses social collaboration to empower workers and managers to perform tasks that might once have been done mostly by HR professionals, or not done at all. The software-as-a-service-based TribeHR application helps businesses with fewer than 500 employees with recruiting, applicant tracking, onboarding, performance and goal setting, and time and vacation management – but with a twist. By using social collaboration as a foundation for its functionality, TribeHR takes advantage of knowledge sharing, the most valuable approach our human capital management benchmark research found for engaging the workforce.
Topics: Business Collaboration, Business Performance Management (BPM), Cloud Computing, Hiring, HR, Human Capital Management, Operational Performance Management (OPM), Performance Management, Recruiting, Social Collaboration, TribeHR, Workforce Performance Management (WPM)