It’s widely agreed that customer experience is now the most important dynamic for business. Any organization that wants to retain loyal and even vocal customers should do everything possible to ensure and maintain customer satisfaction. Software companies, especially those that promise to provide CRM and effective interactions across any channel at any time, should be good examples of embracing the methods they prescribe for using their products. But do they?
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Topics:
Social Media,
Customer Experience,
HCM,
Human Capital,
Human Capital Management,
Marketing,
NA14,
NetSuite,
Operational Performance Management (OPM),
Zach Nelson,
Cloud Computing,
Governance, Risk & Compliance (GRC),
Customer Performance Management (CPM),
Financial Performance Management (FPM),
HR,
HRMS,
Sales Performance Management (SPM),
TribeHR,
Workforce Performance Management (WPM)
Organizations in all industries face various difficulties in managing product information. The most serious is providing complete, engaging information to consumers and customers on the internet. Newly developed products, mergers and acquisitions, changes to pricing and promotions in online commerce spur business growth, but these factors also increase the amount and complexity of product-related data and content. In addition the digital economy offers a new generation of services that are sold...
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Topics:
Big Data,
Operational Performance Management (OPM),
PIM, Product Information Management, Sales, Market,
Business Analytics,
Cloud Computing,
Uncategorized,
Business Performance Management (BPM),
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Information Management (IM),
Information Optimization,
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM)
Through a federal rule referred to as “Overtime Rule” and part of Title 29 regulations was issued on May 18th, 2016 by the Department of Labor (DOL), the Obama administration now mandates that unless they meet criteria for exemption, employees paid less than $47,476 ($22.825 per hour) are entitled to overtime pay when they work more than 40 hours per week. The rule change, which goes into effective on December 1, 2016, is intended to apply to executive, administrative and professional...
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Topics:
Governance,
Human Capital,
Human Capital Management,
Operational Performance Management (OPM),
Overtime Rule,
Part 541,
POTUS,
Wage and Labor,
Business Analytics,
Cloud Computing,
Governance, Risk & Compliance (GRC),
Uncategorized,
Contingent Labor,
Customer Performance Management (CPM),
Department of Labor,
Final Rule,
Financial Performance Management (FPM),
FLSA,
President Obama,
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM),
Workforce Management,
Workforce Performance Management (WPM),
Workforce Planning
I have been meaning to write about Salesforce since its Dreamforce 2015 conference. Salesforce provides a platform, tools and applications for business and IT who claims to be the ‘no software’ company which as you will read is exactly what happened on May 10th. Heck, Salesforce is making a lot of advances on its platform, its applications and even with Analytics and the Internet of Things. These changes are at the center of what at our analyst firm calls digital business innovation. Much of...
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Topics:
Sales,
Salesforce.com,
Marketing,
NA14,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer Service,
IOT,
CRM,
Customer Performance Management (CPM),
Sales Performance Management (SPM)
Organizations are facing a digital transformation, as I have written, that is rapidly changing the applications and services that businesses use to operate and deliver information. This new digital generation addresses the expectations of consumers and business partners for information and service in real time. One example of it is enterprise messaging. Recently I wrote about the shift to this technology and the challenges it poses for organizations that lack sufficient skills. However, new...
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Topics:
Big Data,
Social Media,
Enterprise messaging, Internet of Things, IoT, mid,
Operational Performance Management (OPM),
Business Analytics,
Business Collaboration,
Cloud Computing,
Governance, Risk & Compliance (GRC),
Uncategorized,
Business Performance Management (BPM),
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Information Management (IM),
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM)
Enterprise messaging is the technology backbone of communications for applications and systems within and between organizations. Both its importance and its complexity are growing as organizations increasingly have to provide real-time responses to business customers and consumers as well as their own business professionals who support them and their internal supply chains. The variety of use cases for enterprise messaging also is growing rapidly, expanding to the Internet of Things (IoT)...
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Topics:
Big Data,
Social Media,
Enterprise messaging, Internet of Things, IoT, mid,
Operational Performance Management (OPM),
Cloud Computing,
Governance, Risk & Compliance (GRC),
Operational Intelligence,
Uncategorized,
Business Performance Management (BPM),
Customer Performance Management (CPM),
Information Management (IM),
Information Optimization,
Supply Chain Performance Management (SCPM)