Mark Smith's Analyst Perspectives

Top Priorities for the Next Generation of Workforce Management

Posted by Mark Smith on Nov 30, 2012 11:23:09 AM

Since the early ’80s, when I personally experienced the transition from written time cards to cards for swiping on a time clock at a grocery retailer I worked at, I have been interested in the software and technology of workforce management. That gives me a perspective not many analysts can match when it comes to transitioning to new technology to help organizations manage and engage workforces. Ventana Research recently completed benchmark research on next-generation workforce management, covering technologies for worker and manager environments and operations. While the research found only 10 percent of organizations at the highest level of overall maturity, which we call Innovative, we did find organizations beginning to deploy and use new workforce management technologies. While we did not distinguish in our research between hourly and salaried employees, the majority of organizations were time-clock-based organizations using technology to manage the nuances of scheduling and working with hourly-based workforces.

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Topics: Mobile Technology, Operational Performance Management (OPM), Social Collaboration, Business Performance Management (BPM), Workforce Analytics, Workforce Management, Workforce Performance Management (WPM)

Informatica Optimizes Data Integration for Big Data and Cloud Computing

Posted by Mark Smith on Nov 21, 2012 10:48:05 AM

The technology ecosystems are expanding rapidly and the use of big data and cloud computing challenge organizations to process information efficiently and deliver consistent high-quality data. To address these issues, Informatica has introduced two new offerings.

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Topics: Big Data, Social Media, Operational Performance Management (OPM), Business Analytics, Cloud Computing, Data Integration, Informatica, Information Management, Business Performance Management (BPM), Information Applications (IA), Information Management (IM), Strata+Hadoop

Quill Brings a Narrative of Insights to Business Analytics

Posted by Mark Smith on Nov 20, 2012 11:37:39 AM

Business analytics has become the highest ranked technology innovation, according to our benchmark research on business technology innovation, but a lack of trained resources and inefficient technology have hampered the best of organizations when they attempt to roll out analytics. Our benchmark research on business analytics in 2012 found that the majority of analysts in organizations spend more of their time on data-related activities than on analytic tasks, and our 2013 research on business technology innovation finds little improvement. At the same time, organizations are dissatisfied with trying to gain insight from dashboards of charts; see “The Pathetic State of Dashboards”. The worst thing wrong with business analytics today is that we are not able to read them quickly to determine what is relevant and what insights might demand action.

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Topics: Big Data, Social Media, Narrative Science, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Business Intelligence, CIO, Cloud Computing, Business Performance Management (BPM), Customer Performance Management (CPM), Expert Systems, Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM), digital technology

A Decade of Research at Ventana Research

Posted by Mark Smith on Nov 16, 2012 1:47:44 PM

I’m happy to say that Ventana Research celebrated its tenth anniversary at our recent Business Technology Innovation Summit in San Jose at the Tech Museum. This location was fitting, since at the event we introduced and presented our first-ever Technology Innovation Awards and seventh annual Leadership Awards. If you did not get a chance to attend, we have the live webstream available for replay at no cost; thanks to Splunk for sponsoring this to let everyone enjoy the sessions.

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Topics: Big Data, SAP, Social Media, Operational Performance Management (OPM), Peoplefluent, Planview, Research, Splunk, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, CIO, Cloud Computing, IBM, Location Intelligence, Operational Intelligence, Business Performance Management (BPM), Ceridian, CFO, CMO, COO, Customer Performance Management (CPM), Datawatch, Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Saba, Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Technology, Workforce Performance Management (WPM)

Social Media Stupidity in the Technology Industry

Posted by Mark Smith on Nov 16, 2012 12:31:36 PM

If you follow my writing, you’ve seen blog posts with titles such as Industry Exposé: Technology Vendors Skew Analysts and Influencers and Industry Analyst Art or Fiction: Questionable Technology Predictions, so it should be no surprise I can’t resist an opportunity to talk about a little bit of insanity on the part of technology suppliers and industry analysts about social media.

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Topics: Social Media, Operational Performance Management (OPM), Business Intelligence, CIO, Location Intelligence, Operational Intelligence, Twitter, Business Performance Management (BPM), CMO, COO, Customer Performance Management (CPM), Financial Performance Management (FPM), Industry Analyst, Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Technology Vendors, Workforce Performance Management (WPM)

Can Business Trust Microsoft for Mobile Technology?

Posted by Mark Smith on Nov 15, 2012 11:40:29 AM

Mobile technology continues to advance weekly, with new software releases and new versions of devices. Though it has been in the headlines frequently in recent weeks, can Microsoft really change the mobile technology dynamics in the business world?

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Topics: Microsoft, Google, Microsoft Windows Phone, Operational Performance Management (OPM), Business Intelligence, Cloud Computing, Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Workforce Performance Management (WPM), digital technology

Building Your Workforce Into a Strong Tribe

Posted by Mark Smith on Nov 15, 2012 10:37:32 AM

TribeHR has brought to market an HR application suite that uses social collaboration to empower workers and managers to perform tasks that might once have been done mostly by HR professionals, or not done at all. The software-as-a-service-based TribeHR application helps businesses with fewer than 500 employees with recruiting, applicant tracking, onboarding, performance and goal setting, and time and vacation management – but with a twist. By using social collaboration as a foundation for its functionality, TribeHR takes advantage of knowledge sharing, the most valuable approach our human capital management benchmark research found for engaging the workforce.

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Topics: Performance Management, Human Capital Management, Operational Performance Management (OPM), Recruiting, Social Collaboration, Business Collaboration, Cloud Computing, Business Performance Management (BPM), Hiring, HR, TribeHR, Workforce Performance Management (WPM)

Kronos Takes Tablets and Tasks to Workforces

Posted by Mark Smith on Nov 14, 2012 9:03:28 AM

Workforce management software vendor Kronos released its financial results at its 15th annual KronosWorks conference (#KronosWorks12) this week. As a private company Kronos had $870 million in revenue for its 2012 fiscal year ending in September, making Kronos one of the largest software and technology companies in the world. Our benchmark research into next-generation workforce management finds the most important technology priorities are collaboration (70%), analytics (68%) and mobility (43%). Kronos addresses these trends with its portfolio of workforce management applications.

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Topics: Mobile Technology, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Cloud Computing, Financial Performance Management (FPM), Information Applications (IA), Supply Chain Performance Management (SCPM), Tablets, Workforce Analytics, Workforce Management, Workforce Performance Management (WPM)