Mark Smith's Analyst Perspectives

Business Leads the Way to Cloud Computing

Posted by Mark Smith on Mar 27, 2013 8:53:30 AM

Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of operational expense budgets helps them get what they need and avoid IT politics or standards that impeded their agility.

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Topics: Big Data, Business Analytics, Business Applications, Business Collaboration, Business Performance Management (BPM), CIO, Cloud Computing, Customer Performance Management (CPM), Financial Performance Management (FPM), Information Management (IM), Mobile Technology, Operational Performance Management (OPM), Sales Performance Management (SPM), Social Media, Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

Salesforce.com looking for a Successful Rypple in Human Capital Management

Posted by Mark Smith on Dec 20, 2011 12:51:51 PM

Salesforce.com made a surprising announcement of its agreement to acquire Rypple, a software company that defines its product as a social goals application. I call this a surprise because although Salesforce has been extending its reach beyond sales and customer service to IT in providing a platform, tools and a database for building applications and storing data in the cloud, until now it has not entered directly into other lines of business. After its annual Dreamforce conference last summer, I analyzed the company’s strategy and products. Now I want to consider what this acquisition means for Salesforce and the human capital management market.

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Topics: Business Applications, Business Performance Management (BPM), Business Technology, Chatter, Cloud Computing, CRM, HR, Human Capital Management, Information Management, Marketing, Operational Performance Management (OPM), Oracle, Sales Performance Management (SPM), SalesCloud, Salesforce.com, SAP, SFA, Supply Chain Performance Management (SCPM), Talent Management, Workforce Performance Management (WPM), digital technology, CFO, CIO, COO, Service Cloud

SAP Aims to be More Cloudy and Mobile in 2012 and Beyond

Posted by Mark Smith on Dec 19, 2011 3:37:44 PM

I attended the annual SAP Influencer Summit (Twitter #SAPSummit), at which executives from SAP meet with analysts and customers from around the world to discuss the company’s direction. Pointing out that in 2012 SAP will reach its 40th anniversary of operations, chief communications officer Hubertus Kulpus and chief marketing officer Jonathan Becher kicked off the summit, then passed the microphones to co-CEO Jim Hagemann-Snabe and CTO Vishal Sikka for overviews of the business and technology strategies. They presented a well-rehearsed dialogue on SAP’s definition of its software business as being in two areas, the “system of record” and “system of engagement”; the first term describes its transactional applications and the second its portfolio of business analytics.

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Topics: Business Analytics, Business Applications, Business Collaboration, Business Mobility, Business Performance Management (BPM), Business Technology, Cloud Computing, CRM, Customer Performance Management (CPM), Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), HR, Human Capital Management, Information Applications (IA), Information Management, Information Management (IM), Information Technology, IT Performance Management (ITPM), Location Intelligence, Operational Intelligence, Operational Performance Management (OPM), Sales, Sales Performance Management (SPM), SAP, Social Media, Supply Chain Performance Management (SCPM), Sustainability, Sybase, Tablets, Talent Management, Workforce Performance Management (WPM), digital technology, Business Intelligence, CFO, CIO, COO, Smart Phones, Mobile