I recently attended the 2014 global analyst summit in San Francisco hosted by Pitney Bowes, an old technology company (now in business for 94 years) that has a new focus in its software along with an entirely new executive team. These leaders unveiled a business and technology strategy meant to demonstrate the company’s commitment to software. For many years it has been known mostly for mail services and postage metering, but Pitney Bowes also has made investments in software that can help companies change their business processes by optimizing their information assets. Over the past few years the company has had its ups and downs as regards its corporate mission, as I wrote in 2012. Most of the turmoil was due to conflicting agendas from past management, but other factors were the company was not as clear in communicating the value of its combined software portfolio and not capitalizing on the demand in lines of business and IT for information management and analytics software.
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Topics:
Big Data,
Social Media,
Operational Performance Management (OPM),
Pitney Bowes,
Business Analytics,
Business Intelligence,
Cloud Computing,
Location Intelligence,
Business Performance Management (BPM),
Customer Performance Management (CPM),
Information Applications (IA),
Information Management (IM),
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM)
Pitney Bowes (PB) opened its annual technology summit (Twitter: #TechSummit12) with a review of its organizational assets and its rich history of engineering hardware and systems for physical and now digital delivery of communications. The multibillion-dollar technology giant is transforming itself to address the digital needs of business for interaction with consumers. It also is working to transform how business communications and interactions work across all channels. Handling new media interactions using Facebook, Twitter, e-commerce and mobile technologies are critical to managing communications in a consistent manner and improving the customer experience.
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Topics:
Big Data,
Social Media,
Customer Analytics,
Customer Communications,
Operational Performance Management (OPM),
Pitney Bowes,
Portrait Software,
Volly,
Business Analytics,
Business Collaboration,
Cloud Computing,
Business Performance Management (BPM),
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Sales Performance Management (SPM)
The Pitney Bowes Business Insight (PBBI) analyst summit and conference this week provided an opportunity to hear about the $5 billion technology provider’s strategy to become “the leader in customer communications.” This term makes sense when applied to a division of the company that brought the efficiency of the postal meter to mailrooms around the world. Of course a lot has changed for the company and for business since then. Today parent company Pitney Bowes envisions success in a future with limited or no print and mail business.
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Topics:
Social Media,
Sustainability,
Customer Analytics,
Customer Communications,
Customer Interaction Technology,
Operational Performance Management (OPM),
Pitney Bowes,
Business Analytics,
Business Mobility,
Cloud Computing,
Customer Service,
Location Intelligence,
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Information Management (IM),
Sales Performance Management (SPM),
Unified Communications
