It’s widely agreed that customer experience is now the most important dynamic for business. Any organization that wants to retain loyal and even vocal customers should do everything possible to ensure and maintain customer satisfaction. Software companies, especially those that promise to provide CRM and effective interactions across any channel at any time, should be good examples of embracing the methods they prescribe for using their products. But do they?
Topics: Cloud Computing, Customer Experience, Customer Performance Management (CPM), Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), HCM, HR, HRMS, Human Capital, Human Capital Management, Marketing, NA14, NetSuite, Operational Performance Management (OPM), Sales Performance Management (SPM), Social Media, TribeHR, Workforce Performance Management (WPM), Zach Nelson