Mark Smith's Analyst Perspectives

Dayforce Engages Workforces for Higher Productivity

Posted by Mark Smith on Sep 30, 2011 2:45:03 AM

Improving worker/manager collaboration becomes a top priority as organizations realize the impact of such collaboration on workforce productivity and profitability. One way to enhance that collaboration is to make tasks such as scheduling, time and attendance and task management accessible through smartphones and tablets. The management team at Dayforce has experience with workforce management applications and now into the next generation of collaboration and mobility. The company uses innovative Web technology to make its workforce management applications easy to use, and is able to demonstrate the value of the monthly and annualized time its approach saves over that of others.

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Topics: Mobile, Performance Management, Social Media, Human Capital Management, human resources, Metrics, Operational Performance Management (OPM), performance indicators, Apple, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Business Performance Management (BPM), Compensation, dayforce, Financial Performance Management (FPM), productivity, talent acquisition, Talent Management, Workforce Analytics, Workforce Performance Management (WPM), workforce software

Excentive Provides a Simpler Path to Total Compensation Management

Posted by Mark Smith on Sep 30, 2011 2:26:56 AM

Retaining talent and managing financials related to compensation should be a top priority for the HR and finance functions of companies, and many of them realize this. In our recent benchmark research in total compensation management, 72 percent of participants said it’s important or very important to have a compensation system aligned to their processes. One newer provider to the market, Excentive, started in 2002 in Europe and expanded globally in 2009. Its Excentive Compensation Cockpit supplies more than just a managerial view of compensation; it’s a total compensation management application that enables users to design and model compensation across an entire workforce or for the specific needs of the sales and service lines of business.

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Topics: Performance Management, Human Capital Management, human resources, Operational Performance Management (OPM), Sales Compensation, Sales Operations, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Business Performance Management (BPM), Compensation, Excentive, Financial Performance Management (FPM), productivity, Sales Performance Management (SPM), Talent Management, total compensation management, Workforce Analytics, Workforce Performance Management (WPM)

Proposal Software Simplifies Key Aspects of Sales

Posted by Mark Smith on Sep 25, 2011 11:39:48 PM

Sales proposals can determine whether a deal is booked or lost. In most organizations the process of creating and delivering a proposal is manual and one-off, with many potential places for mistakes. This lack of rigor and efficiency impairs many organizations’ ability to leverage their resources. Proposal Software helps sales organizations with an application called PMAPS that addresses sales management and operations. 

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Topics: Sales, Salesforce.com, Social Media, Marketing, Mobile Business, Operational Performance Management (OPM), Sales Force Automation, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Collaboration, Business Performance Management (BPM), CMO, CRM, Customer Performance Management (CPM), DF11, Financial Performance Management (FPM), proposals, Sales Performance Management, Sales Performance Management (SPM), sales pitch, SFA, Workforce Performance Management (WPM)

WorkForce Software Can Simplify Managers and Workers Lives

Posted by Mark Smith on Sep 22, 2011 9:10:10 AM

A key component of workforce management software is to aid in scheduling and tracking time and attendance, streamlining interactions between managers and employees regarding these aspects of the job and promoting compliance with corporate and regulatory policies. WorkForce Software has been growing rapidly over the last decade while meeting these needs with an application suite that covers issues from leave management to case management. Its product helps businesses deal with overlapping regulations from federal and state governments, union contracts and corporate-level policies, and is being deployed in industries such as education, utilities, banking, the public sector, entertainment and transportation, especially in midsize organizations looking for workforce efficiency. The company is expanding its global reach through its partners and distribution channel.  

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Topics: Performance Management, Social Media, Human Capital Management, human resources, Metrics, Operational Performance Management (OPM), performance indicators, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), productivity, salary benchmarking, talent acquisition, Talent Management, talent management metrics, Workforce Analytics, Workforce Performance Management (WPM), workforce software

Mercer Updates Total Compensation Management To Help Retain Talent

Posted by Mark Smith on Sep 19, 2011 12:21:20 PM

To retain talent, organizations must ensure that their workforce’s compensation is comparable to that of their industry peers. As part of this effort, they should integrate compensation reviews with goal and performance reviews to ensure employees are paid their fair market value; otherwise the best talent will become a flight risk. Many organizations understand this; in our performance management for talent management benchmark research, two-thirds said they want to integrate compensation with the review process. But most companies have more to do; they need to establish a continuous process that compares all information on new hires, promotions and market events, at least as part of an annual performance review or preferably every quarter. They should not delay change until employee feedback or exit interviews indicate that being underpaid is a primary reason for people leaving.  

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Topics: Performance Management, Social Media, Human Capital Management, human resources, Mercer, Metrics, Operational Performance Management (OPM), performance indicators, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), productivity, salary benchmarking, talent acquisition, Talent Management, talent management metrics, Workforce Analytics, Workforce Performance Management (WPM)

Taleo Innovates Talent Management with Social Media and Mobile Computing

Posted by Mark Smith on Sep 13, 2011 4:18:52 PM

At this year’s Taleo World conference in San Francisco, more than 1,600 Taleo customers learned about the company and its suite of talent management applications. A major theme of the conference was the company’s investment in mobility and social media and the intersection of those trends with collaboration tools.

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Topics: Performance Management, Social Media, Human Capital Management, human resources, Metrics, Mobile Applications, mobile strategy, mobile workforce, Operational Performance Management (OPM), performance indicators, social recruiting, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Business Intelligence (BI), Business Performance Management (BPM), Compensation, productivity, talent acquisition, Talent Management, talent management metrics, Taleo, Workforce Analytics, Workforce Performance Management (WPM)

Salesforce Presents New Social Enterprise with Chatter, Mobility and Data

Posted by Mark Smith on Sep 2, 2011 12:45:50 PM

At the Dreamforce conference, Salesforce.com (NYSE:CRM) CEO Marc Benioff unveiled the latest evolution of the company’s strategy and supporting technology for cloud computing and mobile technologies. Its aim is to enable businesses to engage with customers and prospects via social media channels – what Salesforce calls the “social enterprise” – and empower employee and customer social networks to operate individually and together. Note I did not mention CRM, which doesn’t have a role in this platform for basic interactions with prospects and customers and is accompanied by a large ecosystem of partners that provide dedicated marketing and contact center applications. As summarized in its announcement, Salesforce’s strategy is clearly different from that of others in the applications market, including Oracle and SAP, which have products for the cloud computing environment and have made strides into integrating collaboration and social media capabilities into their applications.

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Topics: Sales, Salesforce.com, Social Media, Sustainability, Marketing, Mobile Business, Operational Performance Management (OPM), Sales Cloud, Sales Force Automation, social enterprise, Business Analytics, Business Collaboration, Business Mobility, Chatter, Cloud Computing, Collaboration, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), CMO, CRM, Customer Performance Management (CPM), DF11, Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management, Sales Performance Management (SPM), Service Cloud, SFA, Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)