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        Mark Smith's Analyst Perspectives

        Few sales organizations realize their full potential, partly because they don’t execute well. We urge organizations to move beyond conventional wisdom in how they think about executing sales processes and have placed methods for making improvement to sales execution at the center of our research on sales in 2014. In our recent research on sales forecasting almost half (44%) of sales organizations said they have impediments that are motivating management to consider further investment in sales...

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        Topics: Sales, Salesforce.com, Operational Performance Management (OPM), Qvidian, Sales Coaching, Sales Force Automation, Business Analytics, Cloud Computing, Sales Performance Management (SPM), SFA

        Sales forecasting is an essential process for most businesses. It helps guide the efforts not only of the sales function but also of finance, operations, manufacturing and customer service. Our recently released sales forecasting benchmark research reveals significant insights and best practices that can help companies optimize the effectiveness of this process. I recently wrote that most sales organizations need to make significant changes to the way they do sales forecasting. In that analyst...

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        Topics: Sales, Operational Performance Management (OPM), Sales Forecasting, Business Analytics, Business Intelligence, Cloud Computing, Information Applications (IA), Sales Performance Management (SPM), SFA

        Pressure to comply with requirements of the Affordable Care Act (ACA) is a looming challenge for most organizations today. Many go through numerous manual iterations such as running reports and compiling data into spreadsheets from benefits, payroll and HR systems to calculate whether their employees are eligible. As my colleague Stephan Millard explains in “Is Your Organization Technology Ready for the Affordable Care Act?”, the ACA applies to organizations with 50 or more full-time employees...

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        Topics: Big Data, Equifax, Human Capital Analytics, Office of Finance, Operational Performance Management (OPM), Analytics, Business Analytics, Business Intelligence, Cloud Computing, Business Performance Management (BPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), Workforce Performance Management (WPM)

        Our latest benchmark research into the market for location analytics software finds significant demand for location-related technology that can improve business outcomes and generate relevant information for various types of users. (Location analytics is an extension of business analytics that can enhance the sophistication of data and processes by adding a geographic context.)  My last analyst perspective on this topic discussed the business value of insights based on geography and what...

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        Topics: Big Data, Social Media, GIS, Location Analytics, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Location Intelligence, Operational Intelligence, Business Performance Management (BPM), Customer Performance Management (CPM), Data, Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM)
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