While we will wait until January to publish our recommendations for the new year, we can digest the lessons learned in 2011 within the technology markets and with Ventana Research right now. That’s appropriate, since we at Ventana Research are committed to helping you with solid information and education. We help thousands of organizations make a better, faster, safer, smarter and more cost-effective environment for leveraging technology to its fullest extent. Our benchmark research worldwide...
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Topics:
Social Media,
Sustainability,
Market Research,
Operational Performance Management (OPM),
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Technology,
CIO,
Cloud Computing,
Enterprise Software,
Governance, Risk & Compliance (GRC),
Information Technology,
Location Intelligence,
Mobility,
Operational Intelligence,
Business Performance Management (BPM),
CFO,
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Industry Analyst,
Information Applications (IA),
Information Management (IM),
IT Performance Management (ITPM),
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM),
Technology,
Workforce Performance Management (WPM)
Salesforce.com made a surprising announcement of its agreement to acquire Rypple, a software company that defines its product as a social goals application. I call this a surprise because although Salesforce has been extending its reach beyond sales and customer service to IT in providing a platform, tools and a database for building applications and storing data in the cloud, until now it has not entered directly into other lines of business. After its annual Dreamforce conference last summer,
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Topics:
Salesforce.com,
SAP,
Human Capital Management,
Marketing,
Operational Performance Management (OPM),
Business Technology,
Chatter,
CIO,
Cloud Computing,
Information Management,
Oracle,
Business Applications,
Business Performance Management (BPM),
CFO,
COO,
CRM,
HR,
Sales Performance Management (SPM),
SalesCloud,
Service Cloud,
SFA,
Supply Chain Performance Management (SCPM),
Talent Management,
Workforce Performance Management (WPM),
Digital Technology
I attended the annual SAP Influencer Summit (Twitter #SAPSummit), at which executives from SAP meet with analysts and customers from around the world to discuss the company’s direction. Pointing out that in 2012 SAP will reach its 40th anniversary of operations, chief communications officer Hubertus Kulpus and chief marketing officer Jonathan Becher kicked off the summit, then passed the microphones to co-CEO Jim Hagemann-Snabe and CTO Vishal Sikka for overviews of the business and technology...
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Topics:
Mobile,
Sales,
SAP,
Social Media,
Sustainability,
Human Capital Management,
Operational Performance Management (OPM),
Smart Phones,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Technology,
CIO,
Cloud Computing,
Governance, Risk & Compliance (GRC),
Information Management,
Information Technology,
Location Intelligence,
Operational Intelligence,
Business Applications,
Business Performance Management (BPM),
CFO,
COO,
CRM,
Customer Performance Management (CPM),
Financial Performance Management (FPM),
HR,
Information Applications (IA),
Information Management (IM),
IT Performance Management (ITPM),
Sales Performance Management (SPM),
Supply Chain Performance Management (SCPM),
Sybase,
Tablets,
Talent Management,
Workforce Performance Management (WPM),
Digital Technology
NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little fanfare, but it marks a significant milestone for NICE, a major provider of applications and technology for call centers and a player in their evolution into multichannel contact centers. Building on a good 2010, as my colleague Richard Snow noted, NICE expects to reach almost $800 million of revenue in...
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Topics:
Predictive Analytics,
Sales,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Marketing,
Merced Systems,
NICE Systems,
Operational Performance Management (OPM),
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer Service,
Business Performance Management (BPM),
Call Center,
CFO,
CMO,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Sales Performance Management,
Sales Performance Management (SPM),
SFA,
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
In a move to invigorate adoption of its cloud computing and talent management applications, SAP has announced its intent to acquire SuccessFactors – a deal valued at US$3.4 billion . SAP’s years of development and business efforts have produced only mediocre results in customer growth and revenue in cloud computing for human capital management comparably to its expectations and others in the market. In a teleconference SAP and SuccessFactors executives hyped the potential of the combined...
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Topics:
SAP,
Human Capital Management,
Operational Performance Management (OPM),
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Collaboration,
Mobility,
Oracle,
Business Performance Management (BPM),
Financial Performance Management (FPM),
HRMS,
Infor,
SumTotal Systems,
Talent Management,
Taleo,
Workday,
Workforce Analytics,
Workforce Management,
Workforce Performance Management (WPM)
