Mark Smith's Analyst Perspectives

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Ventana Research has awarded expert.ai its prestigious 2021 Digital Innovation Award or Digital Technology. This award is given to the vendor that best exemplifies digital technology innovation and change that supports analytics and data, artificial intelligence and machine learning, blockchain, cloud computing, collaborative and conversational computing, extended reality, the internet of things, mobile technology or robotic automation. All finalists in the areas of Digital Technology were considered for this award.

The demand for more agile and workflow-oriented approaches has rapidly become a priority for every organization. Technologies such as AI/ML, bots and natural language, cybersecurity, and wearable computing can improve both efficiency and effectiveness for an organization and its IT operations. Embracing emerging technology is a necessity in today’s competitive environment to enable the workforce and customers to engage effectively and elevate the potential return on the organization’s assets.

Ventana Research selected expert.ai for the 14^th Annual Digital Innovation Award in Digital Technology for its ability to apply natural language processing — specifically the focus on natural language understanding — to achieve semantic intelligence through extracting context and meaning for more effective human insights from language. The expert.ai platform unifies taxonomies, knowledge graphs, a rules engine and ML with two unique tools — expert.ai Discover and expert.ai Answers. Expert.ai Discover processes written text through multilingual categorization and entity and relationship extraction to best identify relevant information. Expert.ai Answers automatically provides answers from knowledge bases and wikis based on the NLU in conversations with customers and agents.

Organizations seeking methods to process natural language through written and spoken methods in internal business processes and with external parties like customers should evaluate the benefits of NLP and the methods of NLU. Unlike other investments that only look at the resulting actions from human interaction, this technology helps ensure a more dynamic and contextual impact to what is said or written. Examining the use of expert.ai can help significantly advance organizational competencies in NLP and increase the effectiveness of human interactions and digital engagement for worker and customer experiences.

If you have not examined how expert.ai and its platform and tools can help your organization, it is well worth your time. Congratulations, expert.ai, for your continued innovation.

Regards,

Mark Smith