Mark Smith's Analyst Perspectives

Top Ten Best Practices Learned from 2011 Technology Market Chaos and Stupidity

Posted by Mark Smith on Dec 30, 2011 4:31:46 PM

While we will wait until January to publish our recommendations for the new year, we can digest the lessons learned in 2011 within the technology markets and with Ventana Research right now. That’s appropriate, since we at Ventana Research are committed to helping you with solid information and education. We help thousands of organizations make a better, faster, safer, smarter and more cost-effective environment for leveraging technology to its fullest extent. Our benchmark research worldwide across thousands of organizations of all sizes and vertical industries has found there is a lot more room for improvement than most realize or are addressing.

Read More

Topics: Social Media, Sustainability, Analyst Relations, Market Research, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Business Mobility, Business Technology, Chief Information Officer, Cloud Computing, Enterprise Software, Governance, Risk & Compliance (GRC), Information Technology, Location Intelligence, Mobility, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Chief Financial Officer, Customer Performance Management (CPM), Financial Performance Management (FPM), Industry Analyst, Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Technology, Workforce Performance Management (WPM)

Salesforce.com looking for a Successful Rypple in Human Capital Management

Posted by Mark Smith on Dec 20, 2011 12:51:51 PM

Salesforce.com made a surprising announcement of its agreement to acquire Rypple, a software company that defines its product as a social goals application. I call this a surprise because although Salesforce has been extending its reach beyond sales and customer service to IT in providing a platform, tools and a database for building applications and storing data in the cloud, until now it has not entered directly into other lines of business. After its annual Dreamforce conference last summer, I analyzed the company’s strategy and products. Now I want to consider what this acquisition means for Salesforce and the human capital management market.

Read More

Topics: Salesforce.com, SAP, Human Capital Management, Marketing, Operational Performance Management (OPM), Apple, Business Technology, Chatter, Chief Information Officer, Cloud Computing, Information Management, Oracle, Business Applications, Business Performance Management (BPM), Chief Financial Officer, Chief Operation Officer, CRM, HR, Sales Performance Management (SPM), SalesCloud, ServiceCloud, SFA, Supply Chain Performance Management (SCPM), Talent Management, Workforce Performance Management (WPM)

SAP Aims to be More Cloudy and Mobile in 2012 and Beyond

Posted by Mark Smith on Dec 19, 2011 3:37:44 PM

I attended the annual SAP Influencer Summit (Twitter #SAPSummit), at which executives from SAP meet with analysts and customers from around the world to discuss the company’s direction. Pointing out that in 2012 SAP will reach its 40th anniversary of operations, chief communications officer Hubertus Kulpus and chief marketing officer Jonathan Becher kicked off the summit, then passed the microphones to co-CEO Jim Hagemann-Snabe and CTO Vishal Sikka for overviews of the business and technology strategies. They presented a well-rehearsed dialogue on SAP’s definition of its software business as being in two areas, the “system of record” and “system of engagement”; the first term describes its transactional applications and the second its portfolio of business analytics.

Read More

Topics: Sales, SAP, Social Media, Sustainability, Human Capital Management, Mobile Computing, Operational Performance Management (OPM), Smartphones, Apple, Business Analytics, Business Collaboration, Business Mobility, Business Technology, Chief Information Officer, Cloud Computing, Governance, Risk & Compliance (GRC), Information Management, Information Technology, Location Intelligence, Operational Intelligence, Business Applications, Business Intelligence (BI), Business Performance Management (BPM), Chief Financial Officer, Chief Operation Officer, CRM, Customer Performance Management (CPM), Financial Performance Management (FPM), HR, Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Sybase, Tablets, Talent Management, Workforce Performance Management (WPM)

SAP’s Opens Road for HANA and Big Data at SAPPHIRE NOW

Posted by Ventana Research on May 26, 2011 4:21:24 PM

At this year’s SAPPHIRE NOW conference (Twitter: #SAPPHIRENOW) SAP demonstrated its in-memory computing technology and applications. SAP’s High Performance Analytic Application (HANA), which I think of as a high-availability network appliance, is part of the technology industry movement to increase the performance and scalability across a range of applications, from analytics to transactions, to drive timely insights on data or real-time interactions across a business value chain that includes everyone from customers to suppliers. As part of the in-memory computing initiative, SAP demonstrated its in-memory database, which uses a columnar data store that employs technology SAP acquired with the Sybase IQ product. As I noted before the conference, in-memory technology is part of a major new focus for this global business applications company.

Read More

Topics: SAP, Operational Performance Management (OPM), Business Analytics, Business Technology, Chief Information Officer, Cloud Computing, Governance, Risk & Compliance (GRC), Information Technology, Business Intelligence (BI), Business Performance Management (BPM), Chief Financial Officer, Chief Operation Officer, Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

SAP’s New Management and Products Faces the Future at SAPPHIRE NOW

Posted by Mark Smith on May 13, 2011 11:13:48 AM

It is no easy task to change the culture of a global technology company, especially one that has a very demanding customer base with high expectations for advancing its widespread product lines. This is the challenge that SAP faces as it transitions from a company of three-letter-acronym collections of applications including CRM, SCM and ERP to one that focuses on specific business processes and needs. (My colleague recently discussed the problems in forklift migrations of ERP.)  This transition is necessitated by the shift of purchasing power and influence for applications back to business after over a decade of IT control. This alone might not seem like a drastic change, but reframing its entire dialogue and sales approach is not simple for a company the size of SAP. It must continue to grow through new applications and substantive upgrades of existing ones and cannot rely just on maintenance fees from the installed base. Over the last several months we’ve kept an eye on SAP as it builds up of its annual SAPPHIRE NOW conference, investigating changes in products and management. I’d like to share some of our firm’s analysis with those of you who have invested with or are looking to invest in SAP.

Read More

Topics: SAP, Social Media, Sustainability, Other, Business Analytics, Business Collaboration, Business Mobility, Business Technology, Chief Information Officer, Cloud Computing, Governance, Risk & Compliance (GRC), Information Technology, Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Chief Financial Officer, Chief Operation Officer, Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)