Mark Smith's Analyst Perspectives

Is NetSuite Sweet for Customers?

Posted by Ventana Research on May 26, 2016 9:58:59 AM

It’s widely agreed that customer experience is now the most important dynamic for business. Any organization that wants to retain loyal and even vocal customers should do everything possible to ensure and maintain customer satisfaction. Software companies, especially those that promise to provide CRM and effective interactions across any channel at any time, should be good examples of embracing the methods they prescribe for using their products. But do they?

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Topics: Social Media, Customer Experience, HCM, Human Capital, Human Capital Management, Marketing, #NA14, NetSuite, #NSW16, Operational Performance Management (OPM), Zach Nelson, Cloud Computing, Governance, Risk & Compliance (GRC), Customer Performance Management (CPM), Financial Performance Management (FPM), HR, HRMS, Sales Performance Management (SPM), TribeHR, Workforce Performance Management (WPM)

Building Your Workforce Into a Strong Tribe

Posted by Mark Smith on Nov 15, 2012 10:37:32 AM

TribeHR has brought to market an HR application suite that uses social collaboration to empower workers and managers to perform tasks that might once have been done mostly by HR professionals, or not done at all. The software-as-a-service-based TribeHR application helps businesses with fewer than 500 employees with recruiting, applicant tracking, onboarding, performance and goal setting, and time and vacation management – but with a twist. By using social collaboration as a foundation for its functionality, TribeHR takes advantage of knowledge sharing, the most valuable approach our human capital management benchmark research found for engaging the workforce.

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Topics: Performance Management, Applicant Tracking, Human Capital Management, human resources, Operational Performance Management (OPM), Recruiting, Social Collaboration, Business Collaboration, Cloud Computing, Business Performance Management (BPM), Hiring, HR, TribeHR, Workforce Performance Management (WPM)