Mark Smith's Analyst Perspectives

Ventana Research Technology Innovation Awards Are More Than Cool

Posted by Mark Smith on Aug 31, 2013 1:33:58 AM

In the realm of technology that matters for business and IT, our firm as part of our responsibility continually assesses the latest technology and how it can impact organizations’ efficiency and effectiveness. Our benchmark research in technology innovation found that 87% of participants indicated the importance of increasing the organization’s value through technology innovation. Every year we take our knowledge from research and technology briefings to focus on our Technology Innovation Awards and determine the vendors and products that have the potential to drive change in the market, the competitiveness of an organization’s business and sometimes just how efficiently a company operates. Our firm believes that Innovation can come from any size technology vendor from the smallest to the largest that are measured on a spectrum of attributes that contribute to the specific impact of the technology.

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Topics: Big Data, Datameer, Mobile, Sales, Social Media, Sustainability, Agility, Customer, ESRI, Globoforce, GRC, HCM, Kronos, Kyriba, Location Analytics, Marketing, NetBase, Office of Finance, Operational Performance Management (OPM), Overall Operational Leadership, Peoplefluent, Planview, SQLstream, VMWare, VPI, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, CIO, Cloud Computing, Collaboration, Governance, Risk & Compliance (GRC), Hortonworks, IBM, Informatica, Information Builders, Information Management, KXEN, Location Intelligence, Operational Intelligence, Oracle, Business Intelligence (BI), Business Performance Management (BPM), Contact Center, Customer Performance Management (CPM), Datawatch, Financial Management, Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), Information Optimization, Information Technology Leader, IT Analytics or Performance, IT Performance Management (ITPM), Johnson Controls Panoptix, Roambi, Sales Performance Management (SPM), Service & Supply Chain, Supply Chain Performance Management (SCPM), Upstream Works, Vertex, Workforce Performance Management (WPM), Xactly Corporation

Happy New Year: Build on Foundation of Lessons Learned in 2012

Posted by Mark Smith on Jan 4, 2013 2:10:51 PM

Happy New Year to all my readers and followers. I hope everyone has gotten some rest and is ready for a great 2013. 2012 was a busy year in which we saw a critical inflection point, where an elevated focus on new methods and innovative technological approaches such as big data, business analytics, business and social collaboration, cloud computing, mobile technology and social media become part of the mainstream business and IT dialogue. These technologies are beginning to be part of or embedded into enterprise software that will be available in 2013. This is a critical step forward that will help organizations become more efficient in their operations and use technology to its fullest. As we start the new year, I thought a reflection back on the some of the highlights from 2012 was in order.

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Topics: Big Data, Social Media, Sustainability, Market Research, Mobile Technology, Operational Performance Management (OPM), Social Collaboration, Business Analytics, Business Collaboration, Business Mobility, CIO, Cloud Computing, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Technology, Workforce Performance Management (WPM)

The Stupidity of KPIs in Business Analytics

Posted by Mark Smith on Aug 23, 2012 11:26:48 AM

In my last rant, on business analytics and the pathetic state of dashboards, I pointed out significant flaws in business intelligence software created by technology providers and in how it is being deployed by business and IT. Now I want to follow up with some insight on disconnects to a critical asset that is essential to the success of business analytics. I mean key performance indicators (KPIs), a term used in inaccurate ways that have diminished the value of the concept for business.

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Topics: Big Data, Social Media, Sustainability, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Cloud Computing, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

WorkForce Software Focuses on Effective and Efficient Workforces

Posted by Mark Smith on Jul 27, 2012 9:20:17 AM

Our research agenda for 2012 in human capital management outlined the importance of workforce management for all organizations. One provider, WorkForce Software, provides systems that support scheduling, time and attendance, leave and absence and fatigue management. As I noted in my last analysis on WorkForce Software, the company’s focus on the fatigue aspect of workforce management, especially in white-collar environments such as transportation, utilities and healthcare, has provided them both recognition and growth. I attended the company’s first technology analyst summit this week to get a deeper view into the company and its products and see how it is shaping up in light of our research on the key applications providers in this market.

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Topics: Big Data, SAP, Social Media, Sustainability, mobile workforce, Operational Performance Management (OPM), Other, SuccessFactors, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), HTML5, Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Time & Attendance, Workforce Management, Workforce Performance Management (WPM), workforce software

Globoforce Engages Employees with Social Recognition

Posted by Mark Smith on Jun 27, 2012 2:34:07 PM

The use of social collaboration to support human capital management is increasing as the need to engage talent becomes a higher priority in organizations. In particular, those that have a growing population of workers from the millennial generation see social media as a primary means of communication. Social collaboration is growing in acceptance – 58 percent of organizations now permit it, according to our benchmark research on social collaboration and human capital management (HCM). For many organizations, this opens up communication with employees that goes well beyond electronic mail.

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Topics: Big Data, Social Media, Sustainability, Globoforce, Human Capital Management, human resources, Operational Performance Management (OPM), Social Collaboration, Social Recognition, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Performance Management (BPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

Get Sales Applications That Make You Smarter and More Engaged

Posted by Mark Smith on Jun 27, 2012 2:10:45 PM

It’s clear that sales organizations need to be efficient, but many are unaware of critical applications they could deploy to establish sales excellence. In my recent analysis, “Sales Organizations Need a Swift Technology Kick”, I outlined why sales departments have to look beyond using sales force automation (SFA) and spreadsheets andexamine dedicated applications for improving productivity and effectiveness. Our benchmark research in sales applications found a new set of application priorities in sales organizations that you should assess to determine how well your sales efforts match up to others’. Also, in most cases, we found the prioritization and needs of sales organizations are not aligned, resulting in wasted time and likely creating a lack of access to accurate information for sales management and operations.

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Topics: Big Data, Sales, Social Media, Sustainability, Operational Performance Management (OPM), sales analytics, Sales Forecasting, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), Location Intelligence, Operational Intelligence, Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), SFA, Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

Information Builders Advances Business Analytics and Big Data

Posted by Mark Smith on Jun 6, 2012 1:06:29 PM

More than 1,000 people attended the 32nd annual Information Builders Summit conference this week to learn about the company’s advances in big data, business analytics, cloud computing, mobile technology and social media, which CEO and founder Gerald Cohen announced and demonstrated during his keynote address. With WebFOCUS version 8, Information Builders has made significant strides in a range of technology areas to support analytics and visualization since my analysis after last year’s conference.

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Topics: Big Data, Mobile, Social Media, Sustainability, Analytics, Business Analytics, Business Collaboration, Cloud Computing, Governance, Risk & Compliance (GRC), Information Management, Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Search, Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

Peoplefluent Advances Social Collaboration and Learning with Socialtext

Posted by Mark Smith on May 4, 2012 12:10:49 PM

This week Peoplefluent announced that it has invested in Socialtext, a company that provides social collaboration software at the enterprise level. With this strategic investment Bedford Funding, the private equity firm that owns Peoplefluent, is the direct beneficiary. Peoplefluent will extend Socialtext into the human capital management market while continuing to let the company meet the broader market interest in its offering. Peoplefluent has moved quickly to make this application and platform available to its customers.

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Topics: Social Media, Sustainability, Human Capital Management, human resources, learning management systems, LMS, Peoplefluent, Performance, Recruiting, Research, SocialText, succession, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), Mobility, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), HR, HRMS, Information Applications (IA), Information Management (IM), Sales Performance Management (SPM), Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

Workday 16 Brings Simplicity and Mobility to Human Capital Management

Posted by Mark Smith on May 4, 2012 10:22:06 AM

Competition in the human capital management market rages on, with application suppliers racing to provide sophisticated applications that operate in the cloud. Cloud computing is a key factor in advancing human capital management, included in our research agenda for this area, along with analytics, collaboration, mobility and social media.

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Topics: SAP, Social Media, Sustainability, Human Capital Management, human resources, learning management systems, LMS, Performance, Recruiting, Research, succession, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), Mobility, Oracle, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), HR, HRMS, Information Applications (IA), Information Management (IM), Sales Performance Management (SPM), Talent Management, Workday, Workforce Analytics, Workforce Performance Management (WPM)

IBM Makes Big Data Deal for Vivisimo and Supports Cloudera Hadoop

Posted by Mark Smith on Apr 26, 2012 12:29:13 PM

Through a series of acquisitions and organic development over the last five years, IBM has established itself as a leader in enterprise big data for business analytics. I recently wrote about IBM Smarter Analytics, which brings together the company’s portfolio of software, systems and services from analytics to big data. But supporting big data requires the ability to access many sources of information; our benchmark research on big data found that more than half of organizations require information from external sources, and that requires some software flexibility.

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Topics: Big Data, Social Media, Sustainability, Vivisimo, Business Analytics, Business Collaboration, Business Mobility, Business Technology, Chief Information Officer, Cloud Computing, Cloudera, Governance, Risk & Compliance (GRC), Hadoop, IBM, Information Management, Information Technology, Location Intelligence, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)