Mark Smith's Analyst Perspectives

Top Priorities for the Next Generation of Workforce Management

Posted by Mark Smith on Nov 30, 2012 11:23:09 AM

Since the early ’80s, when I personally experienced the transition from written time cards to cards for swiping on a time clock at a grocery retailer I worked at, I have been interested in the software and technology of workforce management. That gives me a perspective not many analysts can match when it comes to transitioning to new technology to help organizations manage and engage workforces. Ventana Research recently completed benchmark research on next-generation workforce management, covering technologies for worker and manager environments and operations. While the research found only 10 percent of organizations at the highest level of overall maturity, which we call Innovative, we did find organizations beginning to deploy and use new workforce management technologies. While we did not distinguish in our research between hourly and salaried employees, the majority of organizations were time-clock-based organizations using technology to manage the nuances of scheduling and working with hourly-based workforces.

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Topics: Mobile Technology, Operational Performance Management (OPM), Social Collaboration, Business Performance Management (BPM), Workforce Analytics, Workforce Management, Workforce Performance Management (WPM)

Kronos Takes Tablets and Tasks to Workforces

Posted by Mark Smith on Nov 14, 2012 9:03:28 AM

Workforce management software vendor Kronos released its financial results at its 15th annual KronosWorks conference (#KronosWorks12) this week. As a private company Kronos had $870 million in revenue for its 2012 fiscal year ending in September, making Kronos one of the largest software and technology companies in the world. Our benchmark research into next-generation workforce management finds the most important technology priorities are collaboration (70%), analytics (68%) and mobility (43%). Kronos addresses these trends with its portfolio of workforce management applications.

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Topics: Mobile Technology, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Cloud Computing, Financial Performance Management (FPM), Information Applications (IA), Supply Chain Performance Management (SCPM), Tablets, Workforce Analytics, Workforce Management, Workforce Performance Management (WPM)

SumTotal Systems HCM Portfolio Advances in a Mobile and Social World

Posted by Mark Smith on Oct 12, 2012 12:29:53 PM

During its annual industry analyst summit this week, human capital management software vendor SumTotal Systems introduced new heads of finance, marketing and sales, and talked about expanding operations in Europe and Asia-Pacific – all part of a business growth strategy that I am sure the company’s private equity owner is expecting. While I wrote about the company earlier this year, SumTotal now says it has signed up 85 new customers so far in 2012 for its human capital management suite, and its 3,500 customers include brand names such as McAfee, American Express, US Airways and EastWest Bank. Customers United Airlines, POET and McCain Foods made presentations at the summit that illustrated why SumTotal is a relevant and strategic HCM provider.

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Topics: Social Media, Human Capital Management, Mobile Technology, Recruiting, Social Collaboration, Business Analytics, Business Collaboration, Cloud Computing, Business Performance Management (BPM), Talent Management, Workforce Management, Workforce Performance Management (WPM)

In HR Technology, Social and Mobile Are Hot and Becoming Business Necessity

Posted by Mark Smith on Oct 10, 2012 12:23:06 PM

This week I’m at the 2012 HR Technology Conference (Twitter: #HRTechConf) where the scene is more than cool – it is hip. In the past several years technology for human resources – now more often called human capital management – has transformed from administrative software to applications anyone in the workforce can use to access information about their company, job, goals, performance, pay, benefits and even what they can do to advance in the organization. HR technology is embracing the six most important current technology trends, namely big data, business analytics, business collaboration, cloud computing, mobile technology and social media. At this year’s conference, the focus on business collaboration called social collaboration and mobile was front and center.

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Topics: Social Media, Human Capital Management, Mobile Technology, Operational Performance Management (OPM), Social Collaboration, Business Collaboration, Cloud Computing, Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), HR, Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Talent Management, Workforce Performance Management (WPM)

Oracle Fusion for CRM and HCM Ready with a Mobile Tap

Posted by Mark Smith on Oct 4, 2012 12:10:20 PM

I attended Oracle’s annual OpenWorld conference this week. The company claims it holds the world’s largest technology conference, with 50,000 attendees and a million people viewing sessions online. It was a great opportunity to get close to the Oracle Fusion Applications, which the company presented as proven and ready, with customers using them on-premises and in private and public cloud computing usage methods. In keynotes from executives Larry Ellison, Mark Hurd and Thomas Kurian and application-focused sessions with executives Steve Miranda and Chris Leone, Oracle repeated the message that Fusion Applications are not just for cloud computing and web services but are also accessible through mobile technology called Oracle Fusion Tap that operates natively on the Apple iPad. The company left no confusion about its applications’ readiness for cloud and mobile computing, and provided insight into future advancements.

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Topics: Sales, SAP, Social Media, Mobile Technology, Operational Performance Management (OPM), Social Collaboration, Business Analytics, Business Collaboration, Cloud Computing, Oracle, Business Intelligence (BI), Business Performance Management (BPM), CRM, Customer Performance Management (CPM), Information Management (IM), Sales Performance Management (SPM), Salesforce, SFA, Workday, Workforce Analytics, Workforce Performance Management (WPM)

SAP Brings Out New Voice and Strategy for the Cloud at SAPPHIRE

Posted by Mark Smith on May 18, 2012 2:50:45 PM

At this week’s SAPPHIRE NOW (Twitter #SAPPHIRENOW) annual conference, SAP unveiled a refreshed cloud computing strategy and released technology that addresses its new cloud computing business priorities regarding customers, people, money and suppliers. It’s a good time to see what has changed since my analysis at the SAP Analyst Influencer Summit last December.

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Topics: SAP, Human Capital Management, Mobile Technology, Business Analytics, Business Mobility, Business Technology, Chief Information Officer, CIO, Cloud Computing, Information Management, Information Technology, Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Sales Performance Management (SPM)

Informatica 9.5 Supports New Generation of Big Data and Cloud Computing

Posted by Mark Smith on May 18, 2012 1:02:07 PM

Informatica has announced a major release, version 9.5, of its software platform, which will be generally available in June. The company’s data integration technologies will support the new generation of computing that includes big data, cloud computing, mobile and social media. These computing environments, which our firm has defined as key business technology drivers for this decade, have a compelling impact on the data that enterprises create and use. Being smart about integrating and utilizing significant volumes of data is essential; continuously copying and storing duplicate versions of data is not the best path forward.

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Topics: Big Data, Mobile Technology, Business Analytics, Business Intelligence, Business Mobility, Business Technology, Chief Information Officer, CIO, Cloud Computing, Governance, Risk & Compliance (GRC), Hadoop, Informatica, Information Applications, Information Management, Information Technology, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Supply Chain Performance Management (SCPM)

Pentaho Business Analytics Brings Visual Discovery and More Big Data Support

Posted by Mark Smith on May 9, 2012 1:31:45 PM

With the release of Business Analytics version 4.5, Pentaho has expanded its platform and tools to address the needs of business and IT. The product has come a long way since the version 4 release less than a year ago, which broke ground in ease of use and support for big-data sources. Advancing beyond its roots in business intelligence, Pentaho Business Analytics 4.5 addresses data discovery, data integration and data mining and provides visual discovery and analytics that operate against stores of big data.

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Topics: Big Data, Pentaho, Mobile Technology, Business Analytics, Business Intelligence, Business Mobility, Business Technology, Chief Information Officer, CIO, Cloud Computing, Governance, Risk & Compliance (GRC), Hadoop, Information Applications, Information Management, Information Technology, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Supply Chain Performance Management (SCPM)

Kapow Software Harvests and Virtualizes Information and Applications for Business

Posted by Mark Smith on May 8, 2012 11:08:58 AM

Making business use of the vast amount of information on the Web and Internet along with a company’s intranet is no easy task. Kapow Software aims to help by providing tools to define and virtualize access to information, integrate it with other information, such as that in databases, and present it in a useful format. The tool can supply access to data from legacy applications such as PeopleSoft and Siebel, newer applications from Oracle and SAP and applications in cloud computing environments, such as Salesforce.com’s. And Kapow Software not only accesses and integrates information from applications but also enriches it.

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Topics: Big Data, Mobile Technology, Business Analytics, Business Intelligence, Business Mobility, Business Technology, Chief Information Officer, CIO, Cloud Computing, Governance, Risk & Compliance (GRC), Hadoop, Information Applications, Information Management, Information Technology, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Applications (IA), Information Management (IM), IT Performance Management (ITPM), Kapow, Supply Chain Performance Management (SCPM)