Mark Smith's Analyst Perspectives

SAP is a Factor for HCM Success

Posted by Ventana Research on Feb 23, 2015 8:54:19 AM

Maximizing the performance and value of people in the workforce should be a primary focus for any business these days. It is a complex task, especially for larger organizations, and chances for success can be increased by investment in human capital management (HCM) applications. In this competitive software market SAP is making a strong push, aided by acquisitions in the last three years of SuccessFactors for talent management and more recently Fieldglass for contingent labor management. Recently I attended the SAP HCM analyst summit to hear about its direction and plans to grow its market share. The company has made progress since our last analyst perspective on it. Mike Ettling, SAP’s president for the HR line of business, discussed its newly refined strategy and organizational structure; the company has added executives from around the globe to emphasize its commitment to helping human resources organizations.

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Topics: SAP, Social Media, HCM, human resources, Learning, Operational Performance Management (OPM), Performance, Recruiting, SuccessFactors, Analytics, Business Analytics, Cloud Computing, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), HRMS, Vendor Management Systems, Workforce Analytics, Workforce Management, Workforce Planning

IBM Provokes Social Collaboration and Smarter Workforce Revolution

Posted by Mark Smith on Jan 31, 2013 4:05:26 PM

IBM held its 20th annual IBM Connect conference (previously known as Lotusphere) as part of its IBM Social Business efforts at the end of January. The conference focuses on business and social collaboration technology, which our business technology innovation research found to be the second-ranked priority for business innovation. At the conference IBM made a series of significant announcements, including a new version of its social collaboration suite, IBM Connections, and the ability to use the software on a cloud computing platform.

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Topics: Social Media, Human Capital Management, Kenexa, Learning, Performance, Recruiting, Smarter Analytics, Smarter Workforce, Social Business, Social Collaboration, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Governance, Risk & Compliance (GRC), IBM, Compensation, Financial Performance Management (FPM), Workforce Performance Management (WPM)

ADP Aims To Dominate Human Capital Management

Posted by Mark Smith on May 25, 2012 4:22:25 PM

Acquisitions and new product releases continue to make the market for human capital management a hotbed of activity, as organizations attempt to fully utilize and increase the value of their workforces as I have outlined in my research agenda. ADP, with more than $10 billion in revenues and more than 570,000 customers, is aiming for the top spot in this market.

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Topics: Mobile, Social Media, HCM, Human Capital Management, Learning, LMS, Operational Performance Management (OPM), Performance, Business Analytics, Business Mobility, Cloud Computing, ADP, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), HR, Sales Performance Management (SPM), TCM, Workforce Performance Management (WPM)

The Business of Sales Research Agenda for 2012

Posted by Mark Smith on Mar 6, 2012 10:28:00 PM

Investing wisely in sales-related people and processes is a key to business success. In 2012, helping sales staff perform at their highest levels should be a top priority for management. That may take some effort, according to our benchmark research, which indicates that only 14 percent of sales organizations operate at the highest level of innovation and competitiveness. In recent years, most organizations merely discussed moving beyond using only their sales force automation application and Microsoft Office for improving sales efficiency. Now sales organizations can move beyond systems that were designed decades ago, thanks to the availability of a broad range of applications to support sales activities and processes. In fact dozens of new types of sales applications are available to help sales focus on selling, which creates another issue. Where should sales organizations focus their limited resources and budgets?

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Topics: Planning, Sales, Social Media, assets, forecasting, leads, Learning, Mobile Business, objectives, Operational Performance Management (OPM), Performance, pipeline, Reporting, rewards, Sales Compensation, Sales Force Automation, sales force automation and territory, social enterprise, Analytics, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Collaboration, Business Performance Management (BPM), channel, coaching, commission, CRM, Customer Performance Management (CPM), Financial Performance Management (FPM), incentives, pricing, promotion, proposal, quota, quoting, Sales Performance Management, Sales Performance Management (SPM), SFA, Workforce Performance Management (WPM)

Aquire Brings Fresh Face to Workforce Analytics

Posted by Mark Smith on Mar 10, 2011 8:31:09 AM

The state of the economy has intensified scrutiny of organizations’ people assets, and so we’re seeing new dialogues about human capital management. Deriving full value from the people in a workforce requires more than just HR managing annual performance reviews or occasional scrutiny of the compensation processes for increases to merit pay or incremental incentives. Investing wisely in workforce-related processes requires assessment and optimization  using analytics that can provide a lens on the past but more importantly can provide visibility into forward-looking results. This renewed focus on improving the workforce analytics fits with the findings of our recent benchmark on workforce analytics, which shows that workforce analytics are important to 89 percent of organizations. But using them efficiently and effectively is no easy task since spreadsheets are used in 62 percent of organizations.

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Topics: Learning, Operational Performance Management (OPM), Performance, Business Analytics, Business Mobility, Cloud Computing, Mobility, Business Performance Management (BPM), Compensation, Sales Performance Management (SPM), Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

Human Concepts Brings Workforce Analytics and Mobility to the Cloud

Posted by Mark Smith on Mar 3, 2011 1:50:21 PM

Recently Human Concepts sold its personal organizational structure software OrgPlus to Administaff . Since it retains other products with the OrgPlus name, this step might seem puzzling, but it makes sense in terms of the company’s developing product strategy. The sale also frees Human Concepts to focus on organizations with more than 1,000 employees, where growth is more readily available. Human Concepts is experienced in the workforce management market; its customer and partner Zentiva Group won our firm’s 2010 Leadership Award in HR and Workforce Management. Late last year Human Concepts unveiled a new workforce analytics technology tool called Workforce Monitor. It uses the organizational chart as an analytical tool for more than display or monitoring of information – it can provide workforce analytics and planning to serve the needs not only of HR but of line-of-business management and analysts. The product does not just retrofit the limited capabilities of spreadsheets and presentations widely used for analytics, planning and publishing of workforce information. This is a valuable advance; our benchmark research in workforce analytics found that spreadsheets are used universally or regularly in 96 percent of HR organizations but that 39 percent of organizations are not satisfied with their technology and information is not actionable in more than half of organizations.

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Topics: Learning, Operational Performance Management (OPM), Performance, Business Mobility, Cloud Computing, Business Performance Management (BPM), Compensation, Customer Performance Management (CPM), Sales Performance Management (SPM), Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

Talent Technology Makes Generating Talent Efficient and Social

Posted by Mark Smith on Feb 22, 2011 11:30:06 AM

The talent management software market has and continues to consolidate dramatically through acquisitions. The trend is to bring together processes and applications for hiring, onboarding, performance assessment, compensation, succession planning and analytics. As the race continues to attract customers and users by presenting the most integrated suite of applications, a new market segment has evolved in the shadows and is now taking the stage in talent management. Talent Technology, a vendor in this space, calls it talent generation; its function is to help companies identify the talent they require across all sources, broadcast job openings and promote the organization as an attractive workplace for the best talent. It relies on social media and Internet sites where jobs are posted. Doing this manually for one open position is easy, but Talent Technology’s just announced Talemetry Suite offers a unified and consistent method for recruiters and hiring managers to seek talent for any opening.

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Topics: Applicant Tracking System, Learning, Operational Performance Management (OPM), Performance, Recruiting, Cloud Computing, Business Performance Management (BPM), Compensation, Hiring, Talent Generation, Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

SumTotal Provides Clarity in the New Year

Posted by Ventana Research on Jan 6, 2011 8:00:54 PM

The new year started off with a bang in the human capital management software market as SumTotal Systems acquired GeoLearning, a leading learning management system (LMS) software vendor.

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Topics: Learning, Operational Performance Management (OPM), Performance, Cloud Computing, Business Performance Management (BPM), Compensation, Financial Performance Management (FPM), SumTotal Systems, Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

Saba Dedicates Itself to People and Collaboration

Posted by Mark Smith on Nov 28, 2010 3:25:07 PM

At its annual user conference in Boston, Saba provided insights to industry analysts on its progress over the last year and its direction for 2011. Best known for its learning management system (LMS), collaboration and more recently its talent management applications, Saba now has more than 19 million users in 1,400 customer organizations that are mostly in the public sector, have 5,000 or more employees and are based in North America, although it operates in 28 languages in 195 countries. Now the company is refining its mission. I analyzed the first indication of this shift in focus to business social networking in 2008 (See: “Saba to Innovate Workforces with Business Social Networking”); that started a movement that Saba communicated more clearly this year in describing its focus on providing “people systems.” That term means it wants to enable businesses to have people collaborate through open dialogue and its collaboration software and human capital management applications.

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Topics: Human Capital, Human Resources Management, Learning, Mobile Applications, Performance, Cloud Computing, Business Performance Management (BPM), Compensation, Saba, Talent Management, Workforce Analytics, Workforce Performance Management (WPM)

Plateau Brings Mobility to Talent Management and Simplifies Applications

Posted by Mark Smith on Nov 28, 2010 3:22:58 PM

At its 2010 user conference in Miami, Plateau Systems reviewed for analysts its progress in the market for talent management software. Plateau has a unified platform and suite of applications that cover learning, compensation, job performance and analytics. The company’s financials have been steadily growing as more customers adopt its platform and show good year-to-year growth in its applications that are rented through software as a service (SaaS). Plateau claims that its SaaS business has customer retention of 99 percent. The conference itself grew 40 percent from the previous year, with about 500 people in attendance, and Plateau has started a European conference that provided a local event for the first time.

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Topics: Learning, Performance, Plateau, Cloud Computing, Business Performance Management (BPM), Compensation, Talent Management, Workforce Analytics, Workforce Performance Management (WPM)