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Stibo Systems has been providing product information management (PIM) software for decades. Its work has helped many organizations worldwide take control of their product information by developing a master definition that can be published acrossVR2015_LeadershipAwardWinnermany channels from Web to digital to print. We recognized its work with customers Delta Faucet and Masco Corp. in our 2015 Ventana Research Leadership Award in Information Management. In 2014 Stibo Systems customer Brady Corp. won a similar award for Information Optimization. I have made it clear  that in our view, when it comes to use all kinds of product content and data in business processes, product information management trumps master data management. Delivering value to business with PIM is much different than managing data infrastructure with MDM. There has been much angst in varying industry analyst views on this market segment. We analyze and rate vendors more rigorously than analyst firms that look at them only through an IT lens. Our methodology and framework put business first and IT second, and that shapes how we score vendors in PIM, MDM and other aspects of the software industry.

I recently wrote about VR_PIM_VI_HotVendor_2015the state of product information management, outlining the market and the vendors that play in it. This analysis followed our 2015 Product Information Management Value Index, based on six months of research assessing vendors and products. In the end Stibo Systems ranked first overall as a Hot Vendor. For more details, read the executive summary at no charge on our site.

Stibo Systems’ main product is STEP Trailblazer, which helps companies access, transform, manage and publish the range of product information. Our formal analysis in the Value Index, earlier this year, assessed version 7.2, and since then Stibo has released two upgrades, 7.3 and 7.4. In them Stibo addresses one of our criticisms by initiating more frequent releases and communicating better about them. In today’s fast-changing world, it is necessary to keep the market and customers up-to-date on the status of products. My analysis of STEP Trailblazer 7.3 shows an improved user experience in all aspects of the product, from administration to consumption, and improved productivity through management of tasks and advanced search. There also is better governance through workflow, rules and approvals accompanied by an audit trail. Addressing some challenges in adaptability that we identified, it has improved its APIs and integration points at user, application and data levels. In addition it has started to advance system performance and scalability in the reliability category through in-memory processing and multithreading. In the most recent 7.4 release, it further advances in-memory processing and improves security, the product information designer and internationalization and localization support. There also is enhanced support for the GDSN standard and for deeper levels of product hierarchies and attributes. It provides both more robust support of data preparation and processing to support access and integration to other channels.vr_Info_Optimization_04_basic_information_tasks_consume_time This advances PIM’s mission to reduce the time spent on information management tasks; our information optimization benchmark research finds that preparing data for analysis is the task that consumes most time for almost half (47%) of organizations. These two incremental releases demonstrate Stibo’s dedication to continuing to improve its products.

In my opinion, however, Stibo has blurred its message by shifting to address a broader “multidomain” master data management  market. The company is diverting resources to focus more on data infrastructure than on pressing needs to manage PIM across business processes and applications including e-commerce and the supply chain, along with adapting information to other business applications. This partly explains why it had slightly lower ratings in the manageability and adaptability categories of our Value Index. Competing against major data management providers such as IBM, Informatica, Oracle and SAP is not easy, and Stibo should be careful not to lose its business focus on PIM. The company has yet to address the popularity of cloud computing by making its software available as a service in a private or public cloud; this is sure to be important in the near future. At the same time it is important to provide product information on any platform including the Web and mobile devices. I also would like to see Stibo advance its analytics and reporting capabilities to make it even easier to assess the use of product information within its product.

The business case for PIM is multifaceted, from reduced errors to increased efficiency in the business, but just as important is its impact on the customer experience; accuracy and consistency of product information lead to improved sales and customer satisfaction. Our most recent research on PIM shows that more than half (57%) of organizations are planning to make changes in how they manage product information. However, any successful effort to transform product information will require commitment and resources. For organizations that are serious about product information management as a key business processes to interconnect applications and systems across the enterprise, we recommend examining the products from Stibo Systems. This company has a long heritage and commitment to it, and its global operations make it suitable for organizations anywhere in the world.

Regards,

Mark Smith

CEO & Chief Research Officer

This has been a dramatic year for Informatica, a major provider of data integration software. In August it was acquired and taken private by Permira funds and Canada Pension Plan Investment Board for about US$5.3 billion. This change was accompanied by shifts in its management. CEO Sohaib Abbasi became chairman and now has left, and many executives were replaced while Anil Chakravathy became CEO from being the Chief Product Officer. The new owners appear to have shifted the company’s strategic priorities to emphasize profitability with reduced headcount and return on the purchase investment. Despite these changes, during the past six months Informatica has made key product announcements that will impact its future and the future of data management.

First, Informatica sharpened its focus on master data management (MDM) through a set of new applications announced in September of this year []. Along with version 10.1 of the Informatica MDM platform, it announced Customer 360, Supplier 360 and Cloud Customer 360 for Salesforce, which join the already available Product 360. The “360” moniker indicates its positioning that the applications can collect data from any interaction or system and thus provide a 360-degree view to support these applications. I hope this focus will guide its advances in integration and processing of data within the lines of business. Some of these areas are complicated; for example, Customer requires getting interaction data from contact center systems such as those of Genesys, NICE Systems, Verint and others. Previously this has not been a priority of Informatica, but it is required to get a true 360-degree view of customers. This is confirmed in our next-generation customer engagement benchmark research, vr_NGCE_15_supporting_multiple_channels.pngwhich finds that organizations support as many as 17 channels of interaction and that the most often reported issue in supporting multiple channels is difficulty in integrating systems.

Release dates vary for these new 360 applications, as do their capabilities to support mastering and integration of data. Product 360 is available now, and it earned Informatica a Hot Vendor in our 2015 Value Index on Product Information Management. It has advanced support for integration through templates that work with e-commerce products including Demandware, IBM WebSphere Commerce and Oracle ATG and can monitor data for competitive product and pricing changes. In 2014 we selected Informatica customer Geiger as the Leadership Award Winner in Overall Information Technology. At this point, however, with the expanding set of MDM applications and altered priorities after the acquisition, we cannot know to what extent Informatica will maintain its investment in and development priorities for Product 360; this will be worth watching as a gauge of the company’s focus going forward.

In another area Informatica recently announced new capabilities in its support for cloud computing. It appears to be focused on supporting its partner salesforce.com, and particularly the need for lines of business to interchange data in and out of its environments, integration with Salesforce Wave Analytics and the new Salesforce IoT Cloud for the Internet of Things. Informatica as well has advanced its ability to ensure data privacy through Informatica Cloud Test Data Management.

In recent public conversations with me at Informatica World, top company executives showed a lack of support and knowledge of the ecosystems of business applications in the cloud from major providers including Infor, Oracle, SAP and others that have experienced significant growth in customers adopting and deploying their applications.  Though two of these three top level Informatica executives are no longer with the company. It seems to be placing a strategic bet on aligning mostly with salesforce.com; here again only time will tell how well these narrow objectives compare to those of companies that have a more diverse approach to business applications in the cloud. On the other hand, Informatica has released more prebuilt connectors for cloud systems, mostly focused on marketing such as from Eloqua, MailChimp and Salesforce Marketing Cloud (formerly ExactTarget).

Informatica has progressed in integration with analytics tools as already pointed out with Salesforce Wave Analytics; it also demonstrated integration with Domo’s business data integration product at Informatica World. Our analysis is that in each of the lines of business Informatica has greater potential if it focuses on business use of cloud-based applications. Our data and analytics in the cloud research finds that the top external data source priority in three out of five (61%) organizations is business applications.

Informatica’s most important recent announcement is the release of Informatica v10, which is the foundation of its products not just for data integration but for data management overall. With this new version, the packaging options have shifted to a choice of Premium, Advanced and Standard editions to suit the needs and budgets of organizations. The highest level, Premium, includes data validation, monitoring and sophisticated data transformation; the midrange Advanced edition has increased capabilities in scaling, metadata and glossary as well as a real-time option. V10 of Data Quality has advanced profiling with visualizations, workflow and voting for feedback, and has improved its rules, monitoring and matching capabilities along with better administration through partitioning, versioning and parameterization. All of these are essential for enterprise-class processing of data quality processes. V10 of Data Integration Hub supports publish and subscribe interactions, management for cloud and on-premises systems, secure FTP and Hadoop for storage and indexing.

On yet another front Informatica has advanced its big data management technologies, taking a comprehensive approach that is more than big data integration and supports data quality and governance and also security of data in Hadoop deployments. Our research in 2014 on big data integrationvr_BDI_03_plans_for_big_data_technology identified issues in these areas that create difficulty and increase costs in using Hadoop, which our research found is at the top of the list for plans in adopting big data technology.  Informatica’s new release supports dynamic mapping and smarter execution of jobs in Hadoop environments and adds Live Data Map, a metadata catalog for data assets. In addition Informatica has created Blaze, a big data environment that runs in-memory and utilizes YARN and Apache Spark to optimize computation and processing of data. The most valuable element I believe is that design and development can be done in one computing environment but deployment can be done in a range of execution systems including Hadoop. Flexibility in a distributed data architecture is critical for any enterprise deployment that spans on-premises and cloud environments.

I see significant potential in Informatica Secure@Source, which addresses data security. Informatica has been advancing security across its products from monitoring to masking, but its focus on data security with this product has real promise. It earned a VR2015_InnovationAwardWinnerVentana Research Technology Innovation Award for Overall Information Technology in 2015. This product aims to ensure appropriate levels of discovery in data assets through notifications, analytics and visualization – capabilities in which IT management should invest. Hopefully Informatica will continue to invest in data security as its initial improvements appear to be heading in the right direction.

I have been involved in the database industry for three decades, from being a database architect to helping launch the data warehouse and OLAP markets and now analyzing the market for 15 years, and I am impressed by Informatica’s efforts to help IT organizations manage diverse database portfolios. Informatica finally has moved beyond integration alone to management, which is a simple-seeming but critical shift to take advantage of what its product portfolio actually does and provide what its customers expect. Informatica continues to expand the range of data management challenges it addresses for IT and now lines of business. In data preparation its Informatica Rev product has promise but will need better marketing and sales to analysts and operations teams which so far are adopting this type of product from other providers.

Looking to the near future, Informatica has an opportunity to position itself and further unify its products for supporting IoT, which includes streams and processing of events for a wide range of operational and analytical needs. It has demonstrated how it can process log data and parse data for Amazon technologies and has depth in its near-real-time, zero-latency Ultra Messaging products. Expanding into this set of data processing requirements is natural for Informatica with its range of processing and management tools.

Technologically Informatica is poised to meetvr_DAC_08_types_of_data_integration_processes the diversity of data integration process needs that operate across on-premises and cloud computing in just about any configuration today. Our data and analytics in the cloud research identifies the growth in exchange of data between cloud systems and with on-premises ones, which more than half of organizations said they will increase into 2017. Stepping up its commitment to data management is a subtle but critical shift for Informatica. While it will be under more management scrutiny on its priorities and its contribution to financial growth to meet its new owners’ expectations, those owners will need to realize that investment is still required not just to innovate but also to help its customers succeed while hopefully exceeding expected profit margins.

I expect people coming into and leaving the organization throughout 2016 as employees determineVR2015_LeadershipAwardWinner whether the new Informatica is right for them. But Informatica has a vocal set of customers that appreciate its technology; as a case in point, we selected its customer CIT Group and BJ Fesq our 2015 Overall Information Technology Leader Award. Its move to a subscription pricing model for its on-premises software from the past license and maintenance approach should bind customers to it more tightly for them to be able to readily gain access to the latest capabilities; this is a wise step that is occurring widely across the software industry. As organizations consider how best to manage and use data assets located in any application or system, Informatica remains a vendor to have on the short list of those that can fit the organization’s needs for managing and processing data assets.

Regards,

Mark Smith

CEO and Chief Research Officer

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